Grievance Redressal

We acknowledge every complaint within 24 hours of receiving it, so you know it reached a person.

We settle it within 15 days. If it needs longer, we tell you why before those 15 days are up, and we tell you when to expect an answer.

Both timelines are the ones rule 3(2)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 sets.

Email the officer above. So we can act on it the same day, include:

• Your name, and the email address your Bisnexus account uses.
• The company name inside Bisnexus, if the complaint is about one.
• What happened, and when.
• Anything that shows it — a screenshot, an invoice number, a voucher number.
• What you want done about it.

A complaint about your books, your data, or something you think we got wrong with tax all belong here. So does anything you want removed.